5 Mistakes to avoid when choosing a carpet cleaner
Mistake #1: Choosing a cleaner based on equipment alone.
No question, your carpet cleaner needs first rate equipment.
But he also needs something else, employees who are skilled
at operating the equipment.
Mistake #2: Choosing a cleaner based on low price.
Low price could be a problem in 3 ways, (1) low price
can be the bait that attracts your phone call. But once the
cleaner is in your home he pressures you into a much more
expensive job. (2) low price could be for single-process cleaning.
Rarely does the customer know what this means, and when told,
asks for the deep-scrub method, which cost much more.
(3) Low price can also mean the cleaner has cheap equipment
(perhaps even the kind you rent from local stores), which can't
match the cleaning performance of superior high flow machines
designed to remove all contaminants and leaves the least residue behind.
Mistake #3: Choosing a cleaner based on a single phone call
Instead, invite the person to your home and ask for a written estimate.
Then you will know exactly what the cleaner will be charging and you
won't be the victim of high-pressure tactics when the cleaner steps into
your home. This also allows the cleaner to see the type of carpet, the
level of soil, and measure the exact square footage so he is able to give
you the most accurate quotation.
Mistake #4: Choosing a cleaner who does not offer a money back guarantee.
Every carpet cleaning company should be fully accountable for its work.
And if you are not pleased with the work in any way, you shouldn't have
to pay. Period.
Mistake #5: Choosing a cleaner without getting comments from his other clients.
Any cleaner can say anything about his past jobs. And sadly, some of
what he says is not true.Make sure to ask for testimonials and references
so you can depend on the cleaner and his work.